“We really do go way beyond what most other companies do to ensure our clients are happy. “I was really impressed with Alan and the general manager that’s what drew me here,” Crawford said. “It was a lot of fun growing that department and making it profitable.”Ĭrawford said Abacus’ reputation speaks for itself. I knew it was going to be a challenge, though, I love a good challenge,” said Crawford. “HVAC was a new business for Abacus, and it was struggling to get off the ground. Crawford briefly assumed control of his family’s struggling HVAC business, growing it three times over in a span of four years, before handing control back to his family and joining the Abacus crew. Air Force, took over Abacus’s HVAC department in December 2013. Our guys were selling really well.” EXCEPTIONAL SERVICEĬhris Crawford, a retired master sergeant in the U.S. We were on top of our spring checkups and found that, with the training and early checkups, revenue was just a lot better than we anticipated. “We approached our summer workload very early. Most of our guys were added through referrals from existing employees.”Īdditionally, O’Neill said the company’s HVAC technicians began training and preparing for the summer of 2015 way back in October 2014. Good people want to work with good people, so they’re not going to recommend somebody just to get them a job. And, I’ve found that existing employees are often the best source for finding good people. “We set out to find the best possible candidates. Our HVAC manager went down and started searching for the top industry performers in Houston.”Īdditionally, O’Neill turned to his current employees for help recruiting new talent. “We took a look at our time and decided we needed to upgrade in some areas. O’Neill credits the HVAC department’s success to heavy recruiting efforts his staff implemented last winter. Across the board, all three departments exceeded our expectations.” Plumbing has been fairly stagnant the last few years, but, in 2015, we had about a 10-12 percent increase in our plumbing revenue, as well. We added a couple million dollars on the electrical side in the last year, as well. I didn’t expect to have that kind of growth. “We budgeted for $7 million, and we ended up closer to $11 million. “The HVAC department went absolutely nuts last year,” O’Neill said. O’Neill’s expansion efforts are paying off considerably as revenue jumped from $18.5 million in 2014 to $27 million in 2015. Today, the business’s fleet includes 150 employees and 80 service vehicles. In September 2014, Abacus expanded again, this time adding electrical services. 9, 2012, and ran our first air conditioning call on March 6 of that year.” Also, they felt we could give them help on the plumbing side. The idea was they could take the Dallas air conditioning model and get it going in Houston. They were attracted to us because we were a really good plumbing company. “They already owned a company in Dallas that was really good in HVAC but weren’t doing so well on the plumbing side. “We were approached by a private-equity company in late 2011 that wanted to invest in the business,” O’Neill explained. Seizing an opportunity to expand, O’Neill added HVAC services in March 2012. The business operated as a plumbing-only contractor for its first nine years.
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